Refund Policy

Last updated: 8 June 2020

At Reputation Force, we are committed to providing high-quality reputation management services, including our Google Review service, designed to help businesses enhance their online presence and reputation. We understand that you may have concerns about the fulfilment of your order and the performance of our service. This refund policy outlines the terms and conditions under which we offer refunds for our Google Review service.

1. Fulfillment Period

1.1 Reputation Force strives to complete most Google Review orders within 7 business days of the order date. However, please note that some orders may take longer to fulfill due to various factors, including the availability of suitable reviewers and Google removing reviews.

2. Google’s Algorithm and Review Removal

2.1 Google employs a sophisticated algorithm to maintain the integrity of its review platform. Occasionally, Google’s algorithm may identify and remove reviews that it deems suspicious or in violation of its policies, even if they are genuine.

2.2 In the event that Google’s algorithm removes one or multiple reviews that were obtained through our service, Reputation Force will take responsibility for addressing this issue once we have been notified by our client that the review has gone missing.

3. Replacement of Missing Reviews

3.1 If Google’s algorithm removes one or more reviews obtained through Reputation Force’s service, we will initiate the process of finding new reviewers to replace the missing reviews.

3.2 It is the responsibility of the client to notify Reputation Force of any missing reviews promptly. Clients should contact our customer support team with relevant details regarding the removed reviews, including their order number.

3.3 Please note that replacement reviews, if necessary, will be different from the original reviews that were removed. While we will make every effort to ensure that replacement reviews reflect the positive sentiments and experiences of genuine customers, we cannot guarantee an exact replication of the original content.

4. Timeframe for Replacements

4.1 Upon receiving a notification from the client regarding missing reviews, Reputation Force will begin the process of identifying and securing new reviewers.

4.2 We request that clients allow Reputation Force at least 3 months from the date of notification to start replacing any missing reviews. The timeframe accounts for the time required to identify suitable reviewers, ensure their authenticity, and have them post reviews.

5. Refund Eligibility

5.1 Refunds may be considered under the following circumstances:

a) If Reputation Force fails to initiate the process of replacing missing reviews within the stipulated 3-month timeframe from the date of notification.

b) If, despite our best efforts, we are unable to replace any missing reviews within 3 months of receiving a notification for missing reviews.

5.2 Refund requests must be made in writing to our customer support team at info@reputation-force.com. The request should include relevant order details, such as the order number, and a description of the issue.

6. Exclusions

6.1 Refunds will not be provided under the following circumstances:

a) If the client has not allowed Reputation Force the minimum 3-month timeframe to address missing reviews.

b) If the client has not notified Reputation Force of missing reviews.

c) If the missing reviews were removed by Google’s algorithm due to policy violations on the client’s part.

d) If the Google Business Profile was removed and/or is no longer visible to the public.

7. Refund Process

7.1 Reputation Force at its sole discretion will issue a refund. Once a valid refund request is received and approved, Reputation Force will process the refund within 7 business days using the original payment method.

8. Amendments to this Policy

8.1 Reputation Force reserves the right to amend this refund policy at any time. Any changes to this policy will be communicated to clients via our website or email.

By engaging with Reputation Force’s Google Review service, you acknowledge that you have read and understood this refund policy. If you have any questions or concerns about this policy or our services, please contact our customer support team at info@reputation-force.com.

Thank you for choosing Reputation Force for your reputation management needs. We look forward to assisting you in maintaining a positive online presence.